Privacy Policy bajilive — Your Privacy Is Our Priority

Bajilive is an online Sports Betting and casino platform operating for Malaysian players. We understand that your personal data is a trust placed in us, and we take this responsibility very seriously. This Privacy Policy applies to all users who register, access, or use any bajilive service, including our website, mobile app, and any other digital channels we operate.

This policy is drafted in accordance with Malaysia's Personal Data Protection Act (PDPA) 2010 and is updated periodically to reflect evolving best practices in data protection and applicable legal requirements. bajilive, as the personal data controller, bears full responsibility for the processing of our users' personal data.

• This policy applies to all registered players and visitors of the bajilive website, regardless of the platform used.
• bajilive's data processing is based on the consent provided at registration and the contractual requirements necessary to deliver our services.
• The official language of the bajilive Privacy Policy is Bahasa Melayu — any translation is provided for convenience only.

Bajilive collects your personal data through several methods — directly when you complete the registration form, automatically as you use our platform, and through legitimate third parties such as payment providers. Below is a detailed breakdown of the data we collect:

Bajilive uses your personal data solely for lawful purposes directly related to the delivery of our betting platform services. We do not use your data for any other purpose without first obtaining your additional consent.

• Account Management: Creating and managing your bajilive account, verifying your identity, and maintaining account security.
• Transaction Processing: Processes deposits via Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, and FPX (Maybank2u, CIMB Clicks), and manages withdrawals in Malaysian Ringgit (MYR).
• Service Provision: Gives you access to all bajilive games, including football, badminton, e-sports, Live Casino, slots, and jackpot.
• Security & Fraud Prevention: Detecting and preventing fraudulent activity, money laundering, and misuse of the bajilive platform.
• Legal Compliance: Fulfilling legal obligations under PDPA 2010 and other Malaysian legislation, including anti-money laundering (AML) requirements.
• Service Improvement: Analysing usage patterns to improve the overall user experience on the bajilive platform.
• Service Communications: Sending important notifications about your bajilive account, changes to terms, and security updates.
• Promotions & Marketing: Sending you information about relevant bajilive promotions — with your consent, which may be withdrawn at any time.

Bajilive does not sell, rent, or disclose your personal data to third parties for commercial purposes. However, in the course of operating the platform, we may share data with certain categories of third parties as described below — and only to the extent necessary for the stated purposes.

• Payment Service Providers: Information required to process deposits and withdrawals through licensed payment gateways in Malaysia, such as FPX, DuitNow, and digital wallet providers.
• Licensed Game Providers: The minimum data required to deliver Live Casino and slots games from providers such as Evolution Gaming and Pragmatic Play, each of which maintains high security standards.
• Legal Authority: Information that Malaysian law requires to be disclosed to law enforcement agencies or legitimate regulatory authorities.
• IT Service Providers: Companies that assist bajilive with hosting, cybersecurity, and infrastructure maintenance — all bound by strict confidentiality agreements.

Bajilive continually invests in security infrastructure to protect the personal data of our Malaysian players. We take a multi-layered security approach that encompasses technical, organisational, and physical safeguards.

• 256-bit SSL/TLS Encryption: All communications between your device and bajilive servers are encrypted using banking-grade security protocols.
• Two-Factor Authentication (2FA): bajilive offers two-factor authentication for an additional layer of security on your account.
• 24/7 Monitoring: bajilive's security monitoring system operates around the clock to detect suspicious activity and prevent unauthorised access.
• Regular Security Audits: bajilive undergoes periodic independent security audits by accredited third-party firms to ensure the highest standards are consistently maintained.
• Internal Access Controls: Internal access to bajilive user data is restricted on a need-to-know basis and protected by strict access controls.

Bajilive uses cookies and similar tracking technologies to enhance the user experience, analyse usage patterns, and ensure the platform runs smoothly. Cookies are small text files stored on your device when you visit the bajilive platform.

• Essential Cookies: Required for core bajilive platform functions such as login sessions and security. Cannot be disabled.
• Performance Cookies: Collects information on how users interact with bajilive to help us improve the platform.
• Functional Cookies: Saving your preferences such as language and display settings for a more personalised experience on bajilive.
• Analytic Cookies: Helping bajilive understand how players interact with our platform for continuous improvement.

You can manage or disable cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of the bajilive platform and your overall gaming experience.

Bajilive retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by Malaysian law. The following are general data retention guidelines at bajilive:

• Active Account Data: Retained for as long as your bajilive account remains active and in use.
• Post-Account Closure Data: Retained for a minimum of 7 years following the closure of your bajilive account, in compliance with Malaysian legal requirements for financial records and anti-money laundering obligations.
• Financial Transaction Data: Retained for 7 years in accordance with Malaysia's Financial Services Act and MACC requirements.
• Customer Support Data: Records of conversations with the bajilive support team are retained for 3 years for reference and dispute resolution purposes.
• Security Logs: Technical data and security logs are retained for 2 years for fraud detection and security investigation purposes.

Once the designated retention period has ended, bajilive will securely delete or anonymise your personal data using industry-recognised methods.

As a bajilive user and data subject under Malaysia's PDPA 2010, you have specific rights regarding your personal data. bajilive is committed to making it straightforward to exercise these rights, without unreasonable fees or barriers.

Bajilive strictly prohibits registration or use of the platform by individuals under the age of 18. We do not knowingly collect personal data from minors. This is an absolute condition of using the bajilive platform and reflects our commitment to child protection.

• bajilive applies age verification mechanisms during registration to prevent use by individuals under the age of 18.
• Should bajilive become aware that a child's data has been collected inadvertently, we will delete such data immediately and close the account in question.
• Parents or guardians who suspect their child has registered a bajilive account should contact us immediately at support@bajilive-play.com for prompt action.

Bajilive reserves the right to amend or update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other relevant factors. We will notify you of any material changes through:

• A prominent notice on the bajilive platform homepage at least 14 days before the changes take effect.
• Notification email sent to the address registered to your bajilive account.
• An in-app notification on bajilive when you log in after the changes come into effect.

Your continued use of the bajilive platform following any changes to this Privacy Policy constitutes your acceptance of the updated version. The date of the most recent update will always be displayed at the top of this page.

If you have any questions or concerns, or wish to exercise any of your rights regarding personal data under this bajilive Privacy Policy, please contact us through the channels below. The bajilive data privacy team will act on your request within 21 business days, in accordance with Malaysia's PDPA 2010 requirements.

• Privacy Email: privacy@bajilive-play.com — dedicated to personal data enquiries
• General Support: support@bajilive-play.com — bajilive customer support, available 24/7
• Live Chat: Available on the bajilive platform, with responses within 5 minutes
• FAQ: Refer to the Frequently Asked Questions for answers to common queries